Privacy Policy
Last Updated: June 25, 2026
Welcome to Scuba Store (“Scuba Store”, “we”, “our”, or “us”). Your privacy is important to us. This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you visit or use our website.
By using our website, creating an account, or purchasing our products or services, you agree to the practices described in this Privacy Policy.
1. Company Information
Scuba Store
Sheraton Street, Regina Hotel Mall
Hurghada, Egypt
Website: https://scubastoreeg.com
Email: info@scubastoreeg.com
Phone: +20 10 05273949
2. Scope of this Privacy Policy
This Privacy Policy applies to:
- Our website
- Customer accounts
- Online purchases
- Customer support
- Equipment servicing
- Cylinder inspection services
- Rental services (if offered)
- Course bookings (if offered)
- Mobile applications (if introduced)
- Loyalty and rewards programs (if introduced)
- Wholesale accounts (if introduced)
3. Information We Collect
Depending on how you interact with our website, we may collect the following information.
Personal Information
- Full name
- Email address
- Mobile phone number
- Billing address
- Shipping address
- Gender
- Date of birth
Account Information
When you create an account, we may store:
- Username
- Encrypted password
- Saved addresses
- Wishlist
- Order history
- Preferred payment method
- Shopping preferences
Passwords are securely encrypted and cannot be viewed by Scuba Store staff.
Order Information
When placing an order, we may collect:
- Purchased products
- Order number
- Purchase history
- Delivery information
- Payment method used
- Order status
- Customer communications
Customer Reviews
If you leave product reviews or ratings, we may store:
- Your name
- Review content
- Rating
- Submission date
Reviews may be publicly displayed.
Support Requests
If you contact us, we may store:
- Emails
- Phone conversations
- WhatsApp communications
- Live chat messages
- Service requests
- Equipment service history
Technical Information
When you visit our website, we may automatically collect:
- IP address
- Browser type
- Operating system
- Device information
- Language settings
- Time zone
- Pages visited
- Time spent on pages
- Referring websites
- Click activity
4. How We Use Your Information
We use your information to:
- Process and deliver orders
- Verify your identity
- Create and manage your customer account
- Provide customer support
- Process returns and warranties
- Maintain equipment service records
- Schedule servicing appointments
- Improve our products and services
- Personalize your shopping experience
- Detect fraud
- Prevent unauthorized access
- Comply with legal obligations
- Respond to customer inquiries
- Send order confirmations
- Send shipping updates
- Send important service notifications
With your consent, we may also send promotional emails, newsletters, SMS messages, or WhatsApp communications regarding offers, new products, events, and diving-related news.
You may unsubscribe from marketing communications at any time.
5. Payment Information
Scuba Store currently accepts payment methods including Cash on Delivery and InstaPay.
Additional secure online payment methods may be introduced in the future through certified third-party payment providers.
Scuba Store does not collect or store your debit or credit card information.
All electronic payment information is processed directly by secure payment providers using industry-standard security measures.
6. Shipping Information
To fulfill your orders, we may share the necessary information with trusted shipping and logistics partners.
This information may include:
- Name
- Phone number
- Shipping address
- Order reference
Shipping partners are only permitted to use this information for delivering your order.
7. Marketing Communications
With your permission, we may contact you through:
- SMS
- Push notifications (if available)
These communications may include:
- Promotions
- Product launches
- Special offers
- Diving events
- Equipment maintenance reminders
- Safety announcements
You can opt out of marketing communications at any time.
8. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to improve your browsing experience.
Cookies help us:
- Keep you logged in
- Remember your shopping cart
- Save your preferences
- Improve website performance
- Measure website traffic
- Analyze customer behavior
- Personalize content
- Display relevant advertisements
Third-party services integrated into our website may also place cookies, including analytics, advertising, and social media platforms.
You may disable cookies through your browser settings; however, some website features may not function correctly.
9. Third-Party Services
To operate our business efficiently, we may use trusted third-party providers including:
- Payment providers
- Shipping companies
- Website hosting providers
- Email marketing platforms
- Analytics services
- Customer support systems
- Security services
- Mapping services
- Video hosting platforms
- Social media integrations
These providers receive only the information necessary to perform their services.
10. International Customers
Scuba Store serves customers both within Egypt and internationally.
Your personal information may be processed or transferred where necessary to complete your order or provide requested services.
We take reasonable steps to ensure that your information remains protected regardless of where it is processed.
11. Data Security
Protecting your personal information is important to us.
We use appropriate technical and organizational safeguards including:
- SSL encryption
- Secure hosting infrastructure
- Firewalls
- Access controls
- Password encryption
- Regular software updates
- Malware monitoring
- Security monitoring
Although no online service can guarantee absolute security, we continuously work to protect your information.
12. Data Retention
We retain your personal information only for as long as necessary to:
- Provide our services
- Complete transactions
- Maintain service records
- Comply with accounting and legal obligations
- Resolve disputes
- Enforce our agreements
When information is no longer required, it will be securely deleted or anonymized where appropriate.
13. Your Rights
Subject to applicable law, you may request to:
- Access your personal information
- Correct inaccurate information
- Update your account details
- Delete your account
- Delete your personal information
- Export your personal data
- Withdraw marketing consent
- Restrict certain processing activities
- Object to certain uses of your information
To exercise these rights, please contact us using the details below.
14. Children’s Privacy
Our website and services are intended for individuals aged 18 years or older.
We do not knowingly collect personal information from anyone under the age of 18.
If we become aware that information has been collected from a minor, we will take reasonable steps to remove it.
15. Future Services
As Scuba Store continues to grow, we may introduce additional services including:
- Equipment servicing
- Cylinder inspections
- Rental equipment
- Diving courses
- Loyalty programs
- Wholesale purchasing
- Mobile applications
- Online booking services
If these services require additional data collection, this Privacy Policy may be updated accordingly.
16. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, technology, legal requirements, or services.
The latest version will always be available on our website.
The “Last Updated” date at the top of this page indicates when this policy was most recently revised.
17. Contact Us
If you have any questions about this Privacy Policy or how your personal information is handled, please contact us.
Scuba Store
Sheraton Street, Regina Hotel Mall
Hurghada, Egypt
Email: info@scubastoreeg.com
Phone: +20 10 05273949
Website: https://scubastoreeg.com
We are committed to responding to privacy-related inquiries as promptly as reasonably possible.