Last Updated: June 25, 2026

At Scuba Store, we are committed to providing professional maintenance and repair services for scuba diving equipment. These Equipment Servicing Terms govern all servicing, maintenance, inspections, repairs, and related services performed by Scuba Store.

By submitting your equipment for servicing, you acknowledge that you have read, understood, and agree to these Terms.

1. Scope of Services

Scuba Store offers professional servicing and maintenance for a range of scuba diving equipment, including but not limited to:

  • Regulators
  • Buoyancy Control Devices (BCDs)
  • Dive computers
  • Dive cylinders (excluding inspection and hydrostatic testing, which are governed by separate terms)
  • Cylinder valves
  • Inflator mechanisms
  • Pressure gauges (SPGs)
  • Hoses and fittings
  • Masks, fins, and other accessories (where applicable)

Service availability may vary depending on the equipment manufacturer, spare parts availability, and technician qualifications.

2. Customer Authorization

By submitting equipment for service, you confirm that:

  • You are the owner of the equipment or have the owner’s authorization.
  • The information you provide is accurate and complete.
  • You authorize Scuba Store to inspect your equipment.
  • You authorize the requested maintenance or repair services.

If additional repairs or replacement parts are required beyond the original request, Scuba Store will contact you for approval before proceeding whenever reasonably possible.

3. Equipment Inspection

Before servicing begins, our technicians may inspect your equipment to assess its condition.

During the inspection, we may identify:

  • Worn or damaged components
  • Corrosion
  • Missing parts
  • Improper previous repairs
  • Safety concerns
  • Manufacturer recalls or service bulletins (where known)

Inspection results are based on the visible and testable condition of the equipment at the time of inspection.

4. Replacement Parts

Scuba Store will use genuine manufacturer replacement parts whenever available.

If genuine parts are unavailable, manufacturer-approved alternatives may be used after informing the customer, where appropriate.

The availability of replacement parts depends on the manufacturer and the age of the equipment.

5. Service Completion

Customers will be notified once servicing has been completed.

Equipment should be collected within a reasonable period after notification.

Scuba Store reserves the right to charge reasonable storage fees for equipment that remains uncollected for an extended period.

Equipment left unclaimed for a prolonged period may be handled in accordance with applicable Egyptian law after reasonable efforts have been made to contact the owner.

6. Service Warranty

Scuba Store warrants that servicing and repairs are carried out with reasonable care, professional skill, and in accordance with accepted industry practices.

This warranty applies only to the workmanship and replacement parts installed during the service.

If a defect is found to result directly from our workmanship, Scuba Store will inspect the equipment and, where appropriate, correct the issue at no additional labor cost.

This warranty does not cover:

  • Normal wear and tear.
  • Damage resulting from misuse, abuse, accidents, or neglect.
  • Improper storage or transportation.
  • Failure to follow manufacturer recommendations.
  • Unauthorized repairs or modifications performed after the equipment leaves Scuba Store.
  • Failure of components that were not serviced or replaced during the original service.

7. Customer Responsibilities

Customers are responsible for:

  • Providing accurate information regarding the equipment.
  • Informing us of any known damage, flooding, impact, overheating, or previous repairs.
  • Following manufacturer operating and maintenance instructions.
  • Inspecting their equipment before every dive.
  • Performing routine maintenance as recommended by the manufacturer.

Life-support equipment should always be serviced at the intervals recommended by the manufacturer.

8. Equipment Safety

Scuba Store reserves the right to refuse servicing or return equipment to service if it is determined that:

  • The equipment cannot be safely repaired.
  • Required replacement parts are unavailable.
  • The equipment no longer meets acceptable safety standards.
  • Continued use may present an unreasonable safety risk.

Where possible, recommendations for repair or replacement will be provided.

9. Limitation of Liability

Scuba Store performs servicing using reasonable care, professional skill, and recognized service procedures.

However, Scuba Store cannot guarantee:

  • The future condition of serviced equipment.
  • The detection of every hidden or latent defect.
  • Continued serviceability after equipment leaves our premises.
  • Protection against damage resulting from misuse, improper maintenance, accidents, environmental exposure, or normal wear.

To the fullest extent permitted by applicable law, Scuba Store shall not be liable for indirect, incidental, or consequential damages arising from the use or misuse of serviced equipment after it has been returned to the customer.

Nothing in these Terms limits any rights that cannot legally be excluded under applicable Egyptian law.

10. Manufacturer Recommendations

Some manufacturers require periodic servicing by authorized technicians to maintain warranty coverage.

Customers are responsible for complying with manufacturer maintenance schedules and warranty requirements.

Scuba Store will make reasonable efforts to follow manufacturer service procedures where applicable.

11. Service Records

To maintain accurate service history, Scuba Store may keep records including:

  • Customer information
  • Equipment details
  • Serial numbers
  • Service dates
  • Maintenance performed
  • Replacement parts installed
  • Technician notes

These records help support future servicing and warranty assistance.

12. Changes to These Terms

Scuba Store may update these Equipment Servicing Terms from time to time to reflect changes in services, industry standards, or legal requirements.

The latest version will always be available on our website.

13. Contact Us

Scuba Store

Sheraton Street, Regina Hotel Mall
Hurghada, Egypt

Email: info@scubastoreeg.com

Phone: +20 10 05273949

Website: https://scubastoreeg.com

If you have any questions regarding our equipment servicing procedures, please contact us before submitting your equipment for service.